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Find answers to common questions about Mumbai Explorer, or reach out to our support team directly.

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Frequently Asked Questions

How do I claim a tower?
Walk to a tower location on the map and tap it. You'll need to win a mini-game challenge to claim the tower. Each tower has a different mini-game type.
Why is my location not updating?
Make sure location services are enabled for Mumbai Explorer in your device settings. The app requires precise/high-accuracy location access. Try restarting the app if the issue persists.
How does the fog of war work?
The map starts covered in fog. As you physically walk around Mumbai, the fog lifts to reveal the map beneath you. Each hex tile you visit gets permanently unlocked.
How do I earn coins?
You can earn coins by claiming towers, completing challenges, leveling up, and winning mini-games. Coins can also be purchased from the in-app store.
Can I play outside Mumbai?
Mumbai Explorer is currently designed for the Mumbai metropolitan area. The map boundaries are set to the Mumbai region, so gameplay is limited to this area.
How do challenges work?
Challenges are location-based objectives that appear on your map. Navigate to the challenge locations and complete the objectives to earn XP and rewards.
How do I customize my avatar?
Go to your Profile and tap the Avatar Builder. You can customize your avatar with different cosmetic items. Some items can be purchased from the store using coins.
My app keeps crashing. What should I do?
Try these steps: 1) Make sure you're on the latest version of the app. 2) Restart your device. 3) Clear the app cache. 4) Reinstall the app. If the issue persists, contact us via email.
How do I add friends?
Go to the Friends tab and share your invite link. You can also add friends using their unique friend code. Friends appear on your leaderboard for easy competition.
How do I delete my account?
Visit our Data Deletion page for step-by-step instructions on how to request complete deletion of your account and associated data.

Quick Troubleshooting

📍Location issues

Enable precise location in device settings

🔄App not loading

Check your internet connection and restart

🔔No notifications

Enable notifications in device settings

🎮Mini-game stuck

Close and reopen the tower dialog

🗺️Map not rendering

Update the app to the latest version

👤Avatar not saving

Ensure stable connection before saving

Still need help?

Can't find what you're looking for? Our support team is happy to help you out.

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